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Salesforce Automation Specialist

1 week ago

Dubai, Dubai, United Arab Emirates MaxAccelerate Full time

MaxAccelerate is a leading Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. Our mission is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.

About the Role

We are seeking an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs.

Main Responsibilities
  • Automating workflows and processes to improve efficiency and accuracy.
  • Supporting the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
  • Configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
  • Working with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
  • Learning how to integrate AI-powered workflows across different platforms to improve efficiency.
  • Collaborating with clients to understand their needs and guide them through the AI journey.
Key Requirements
  • Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
  • Some experience or coursework in AI, automation, or workflow tools.
  • Interest in AI-powered customer service tools, chatbot development, and automation platforms.
  • Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
  • Eagerness to learn new technologies and work across multiple AI ecosystems.