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Resort Lobby Experience Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time
Job Title:

We are looking for a skilled Guest Relations Specialist to join our team at Anantara Hotels & Resorts.

Role Summary:

  • Deliver exceptional guest service by being proactive, responsive, and attentive to guest needs.
  • Work collaboratively with other departments to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date on hotel services, amenities, and local attractions to provide informed recommendations to guests.

Key Performance Indicators:

  • Meet and exceed guest satisfaction targets through prompt response times, accurate information, and friendly demeanor.
  • Contribute to the achievement of departmental goals and objectives by working effectively with colleagues and adhering to established protocols.
  • Develop a deep understanding of hotel operations, policies, and procedures to ensure accurate decision-making and effective communication with guests and colleagues.

Requirements:

  • Demonstrate a genuine passion for delivering outstanding customer service and building long-term relationships with guests.
  • Possess excellent communication and interpersonal skills, with the ability to communicate effectively with guests from diverse backgrounds.
  • Proven ability to work efficiently in a fast-paced environment, prioritizing tasks and managing competing demands.
  • High school diploma or equivalent required; post-secondary education or relevant certifications desirable.