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Hotel Operations Director

1 week ago

Dubai, Dubai, United Arab Emirates Ramee Hotels Full time
Job Description

We are seeking a seasoned General Manager to lead our 5-star hotel in Dubai. As a key member of the Ramee Hotels team, you will be responsible for overseeing the operations functions of the hotel.

Responsibilities:
  • Oversee and manage all departments, ensuring seamless day-to-day operations and excellent guest experiences.
  • Hold regular briefings and meetings with department heads to discuss performance, challenges, and goals.
  • Ensure full compliance with hotel operating controls, policies, procedures, and service standards.
  • Lead key property initiatives, including capital projects, customer service, and refurbishment.
  • Manage complaints and oversee service recovery procedures to maintain high levels of guest satisfaction.
  • Develop and implement strategies to drive revenue growth, improve profitability, and enhance the overall hotel experience.
  • Monitor business reports daily, making informed decisions to drive success.
  • Prepare monthly financial reporting for owners and stakeholders, ensuring transparency and accuracy.
  • Draw up plans and budgets for owners, focusing on revenue growth and cost control.
  • Oversee the procurement of essential supplies and equipment, contracting with third-party vendors as needed.
  • Act as the final decision maker in hiring key staff, selecting talented individuals who share our commitment to excellence.
  • Closely coordinate with department heads to execute activities and functions effectively.
  • Deliver hotel budget goals and set short- and long-term strategic objectives for the property.
  • Take ownership of all guest complaints, providing effective solutions and ensuring their satisfaction.