Senior SAP HCM and SuccessFactors Expert

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

Job Description:

About the Role

We are seeking an experienced SAP Functional Lead to manage and support our SAP Human Capital Management (HCM) and SuccessFactors function. In this role, you will be responsible for managing and optimizing SAP HCM and SuccessFactors modules, providing technical support and enhancements to ensure seamless, efficient, and aligned HR processes.

You will work closely with HR, IT, and other business units to implement, configure, and maintain integrate SAP HCM with S/4HANA and SuccessFactors solutions, focusing on employee lifecycle management, performance management, payroll, and learning & development.

Main Accountabilities
  • Serve as a subject matter expert for SAP HCM and SuccessFactors, providing guidance and support to HR, IT, and business stakeholders.
  • Configure and optimize SAP HCM modules (e.g., Organizational Management, Personnel Administration, Time Management, Payroll) and SF modules (e.g., Employee Central, Performance & Goals, Compensation Management).
  • Lead and manage the integration of SF modules with S/4HANA, including payroll (SAP SF payroll) and finance modules.
  • Ensure seamless data flow between SAP HCM, SuccessFactors and external third-party applications through middleware (e.g. SAP Integration Suite, SAP BTP, APIs and iFlows).
  • Collaborate with HR teams to gather requirements, design solutions, and implement SAP HCM and SuccessFactors functionality to meet business needs and HR objectives.
  • Provide system support and resolve technical issues related to SAP HCM and SuccessFactors, ensuring minimal disruption to HR operations.
  • Lead the implementation, testing, and support of SuccessFactors modules, including Employee Central, Recruiting, Onboarding, and Learning Management.
  • Manage the integration of SAP HCM with other SAP modules (e.g., SAP FI/CO for payroll) and external systems as necessary.
  • Work with the IT team on system upgrades, patches, and new releases of SAP HCM and SuccessFactors, ensuring smooth implementation and minimizing operational impact.
  • Create and maintain documentation for system configurations, processes, and troubleshooting procedures related to SAP HCM and SuccessFactors.
  • Provide training and support to HR and end users, ensuring effective adoption of SAP HCM and SuccessFactors systems.
  • Monitor system performance and identify areas for continuous improvement to enhance the overall functionality and user experience.


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