Customer Service Liaison

7 days ago


Dubai, Dubai, United Arab Emirates Ontime Group Full time

We are seeking a skilled Customer Service Liaison to serve as the primary point of contact between our organization and its customers. This individual will be responsible for effectively resolving customer issues, complaints, and inquiries while prioritizing customer satisfaction.

Key Responsibilities
  • Manage high volumes of inbound and outbound calls in a timely and efficient manner.
  • Foster strong relationships with customers by providing personalized support and solutions to their concerns.
  • Stay up-to-date with product knowledge and features to effectively address customer queries.
  • Identify opportunities to upsell products and services that align with customer needs.
Requirements and Qualifications
  • Previous experience in a customer-facing role is required.
  • Proven track record of delivering excellent customer service.
  • Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Familiarity with CRM systems and practices is an asset.
Experience
  • A minimum of 2 years of experience in a call center environment is required.


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