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Motor Claims Specialist

3 months ago

Dubai, Dubai, United Arab Emirates GIG Gulf Full time

Role Overview:

The Motor Claims Executive is responsible for managing and processing motor insurance claims efficiently and effectively, ensuring compliance with company policies and regulatory requirements.

Key Responsibilities:

  • Accurately assess and validate police reports to ensure precise claim settlements or repudiations.
  • Handle recovery notifications and incoming claims notifications promptly.
  • Coordinate with surveyors for all necessary surveys and approvals.
  • Address queries from brokers and customers in a timely manner.
  • Process and issue Local Purchase Orders (LPOs) for vehicle repairs and third-party property claims.
  • Collaborate with service providers, including workshops and property repairers, as well as other insurance companies.
  • Validate and process settlements across various coverage types (e.g., hire car, towing, property damage, excess accounting) for insured parties and third parties.
  • Respond to and clarify inquiries from BAH claim handlers regarding claim coverage and approvals.
  • Manage complaints and draft official responses to regulators in case of escalations.

Business Acumen:

  • Possess a comprehensive understanding of GIG Motor Insurance Policies and Unified policies in the Gulf region.

Operational and Technical Skills:

  • Proficient in written and spoken English; knowledge of Arabic is an added advantage.
  • Strong computer skills.
  • Meticulous attention to technical details.
  • Ability to plan and organize logically and systematically.