Rental Experience Coordinator
23 hours ago
We are seeking a highly organized and detail-oriented Rental Experience Coordinator to join our team at Be VIP Rent A Car. As a key member of our staff, you will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.
Key Responsibilities:
- Welcome customers and complete rental agreements in a timely and efficient manner.
- Handle customer-related issues and direct other phone calls to the appropriate personnel or take messages as needed.
- Prepare and submit various reports to the manager, ensuring accuracy and attention to detail.
- Maintain and update rental agreement files, notify customers of overdue rentals, and process extensions as required.
- Enter and maintain information in location logs, ensuring accuracy and attention to detail.
- Process car exchange requests in the computer system or manually prior to releasing the replacement vehicle.
- Perform related responsibilities as assigned or required.
Requirements:
- Excellent communication and problem-solving skills
- Knowledge and skill in the operation of car reservation software
- Ability to work independently and as part of a team
- Knowledge of car rental or leasing operations
- Good organizational skills
- Able to present a professional attitude and promote a positive impression to customers and employees
- Able to recognize opportunities to present upgrades to customers
- Able to type and perform data entry accurately
- Able to process paperwork according to policies and procedures
- Able to write clearly and concisely
- Able to understand and follow oral and written directions
Benefits:
- Permanent position
Experience:
- Customer service: 4 years (Required)
- Customer Service Representative: 3 years (Preferred)
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