Strategic Business Consultant
2 weeks ago
Key Responsibilities:
As a Strategic Business Consultant at Skill Farm, you will drive client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives.
Key Performance Indicators:
- Regularly discusses and pursues client goals, demonstrating an understanding in clients' evolving business strategies.
- Builds rapport with both the client and the Visa account team to promote retention.
- Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success.
- Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk.
Analysis and Solutions:
- Increases automation by leveraging internal features and available client attributes.
- Aligns acceptance and fraud KPIs with Managed Solutions objectives.
- Uses Business Intelligence tools to continually highlight client return on investment.
- Processes ad hoc requests and uses existing functionality to accomplish goals.
- Contributes to the continual enhancement of analytical tools.
Solutions Delivery:
- Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules.
- Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings.
- Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
- Remains proficient in Visa and partner integrations, order and technical flow, and support resources.
- Shares industry best practices within region.
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