Production Support Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ATRIBS METSCON GROUP Full time
Job Description

We are seeking a highly skilled Production Support Specialist to join our team at ATRIBS METSCON GROUP. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our SCM and trade finance systems.

Key Responsibilities:
  • System Monitoring and Maintenance: Continuously monitor system performance to ensure efficient and uninterrupted operation.
  • Incident Management: Quickly respond to and resolve system issues, minimizing downtime and operational impact.
  • Troubleshooting and Problem Resolution: Detect and diagnose issues within SCM and trade finance systems, and implement fixes to resolve issues and prevent recurrence.
  • System Enhancements and Optimization: Plan and execute system upgrades to improve functionality and performance.
  • Process Improvement: Identify opportunities for process improvements and implement changes to optimize operations.
  • Performance Tuning: Fine-tune system configurations to enhance performance and reliability.
  • User Support and Training: Provide technical support to end-users, helping them troubleshoot issues and understand system features.
  • Collaboration and Communication: Work closely with procurement, logistics, trade finance, and IT departments to ensure integrated operations.
  • Vendor Coordination: Liaise with software vendors and external service providers for issue resolution and system enhancements.
  • Reporting: Prepare and present reports on system performance issues and resolutions to management.
  • Documentation: Create and maintain comprehensive documentation of system processes, configurations, and troubleshooting guides.
  • Incident Logs: Keep detailed logs of incidents, resolutions, and changes for reference and compliance purposes.
  • Compliance and Security: Ensure systems comply with industry regulations and standards related to banking and trade finance.
  • Security Measures: Implement and monitor security protocols to protect sensitive financial and trade data.
  • Project Involvement: Participate in projects related to SCM and trade finance system implementations, upgrades, and enhancements.
  • Requirements Gathering: Assist in gathering and defining technical requirements for new system features or modules.
  • Testing: Conduct testing of new features, patches, and system upgrades to ensure they meet requirements and do not introduce new issues.
  • Data Management: Ensure the accuracy and integrity of supply chain and trade finance data within the systems.
  • Data Analysis: Analyze data to identify trends, anomalies, and opportunities for operational improvements.
  • Customer Focus: Act as a liaison between the bank and its customers to ensure that trade finance operations meet customer needs and expectations.
  • Feedback Loop: Collect and act on feedback from users to continually improve SCM and trade finance systems and processes.

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