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Delivery Experience Manager
2 weeks ago
Ambitious and driven professionals are sought after to join Amazon's India team as a Sr. Program Manager in Logistics Operations. In this role, you will be responsible for establishing Amazon Transportation's last mile delivery as the preferred provider in key segments of IN Transportation.
About the Role
The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to work independently in a fast-paced environment. As a Sr. Program Manager, you will analyze key metrics from the operation of the program, implement initiatives to drive improvements, and optimize the delivery partner experience journey.
Key Responsibilities
- Ensure best-in-class safety, quality, and productivity metrics.
- Analyze key metrics and implement initiatives to drive improvements.
- Optimize and standardize the delivery partner experience journey.
- Create strategy and take actions to develop delivery partner experience improvement with multiple stakeholders.
- Lead and coordinate large, complicated projects with multiple stakeholders.
- Manage the field operation team of a specific region.
Qualifications
- 5+ years of working cross-functionally with tech and non-tech teams experience.
- 5+ years of program or project management experience.
- 5+ years of delivering cross-functional projects experience.
- Experience defining program requirements and using data and metrics to determine improvements.
- 2+ years of driving process improvements experience.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
