Endoscopy Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
Job Summary

We are seeking a highly organized and detail-oriented Endoscopy Coordinator to join our team at American Hospital Dubai mea. The successful candidate will be responsible for coordinating endoscopy procedures, ensuring efficient patient entry into the hospital system, and providing exceptional customer service to internal and external customers.

Key Responsibilities
  • Coordinate endoscopy procedures, including scheduling, patient pre-registration, and registration.
  • Work with internal and external customers to ensure accurate and efficient patient entry into the hospital system.
  • Monitor physician schedules and book appointments accordingly.
  • Promptly arrange physician schedules according to booked OPD and endoscopy appointments.
  • Book and prioritize defined slots for each physician.
  • Work with internal and external customers to efficiently and accurately enter patients into the hospital system, in accordance with departmental policies and procedures.
  • Greets patients and pre-registers/registers patients promptly, professionally, and efficiently, in accordance with departmental policies and procedures.
  • Create a pre-Admit Fin on spot to start the insurance process.
  • Follows the National Patient Safety Goals regarding patient identification.
  • Avoids use of medical jargon when speaking to patients and families.
  • Requests cost estimates and educates patients about possible financial responsibilities to be addressed upon visit to the hospital.
  • Educates patients about the preparation and guides them through the steps they need to take to perform endoscopy procedures.
  • Books anesthesiologists' visits and coordinates accordingly prior to the scheduled procedures.
  • Follows up on approval statuses, insurance requests, and orders by the physicians on the system.
  • Call and update all patients about their insurance status (Approved or Rejected) without delay.
  • Follows up very closely with insurance coordinator for all pending cases.
  • Acts as a mediator and coordinator between the nurses, physicians, and endoscopy departments.
  • Explains forms and secures all patient signatures for required documents.
  • Ensures that all paperwork is sent to the appropriate departments.

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