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Service Delivery Expert

1 week ago

Dubai, Dubai, United Arab Emirates Abdalihospital Full time

Boundless Drop is looking for a skilled Service Delivery Expert to join our customer service team. As a key member of our team, you will be responsible for delivering exceptional service experiences to our clients.

About the Role

  1. You will be responsible for managing client interactions, resolving issues, and providing information about our services.
  2. Your primary focus will be on ensuring that our clients receive timely and effective support, resulting in high levels of satisfaction and loyalty.

Duties and Responsibilities

  • Develop and maintain accurate records of client interactions and transactions.
  • Collaborate with internal teams to ensure timely resolution of client issues.
  • Follow up with clients to ensure their satisfaction with our services.
  • Identify opportunities for process improvements within the customer service department.
  • Stay informed about industry trends and company updates to provide accurate information to clients.

Skills, Knowledge and Experience Required

  • High school diploma or equivalent; additional education in business or communications is a plus.
  • Proven experience in a customer service role, preferably within the construction or engineering sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with attention to detail.
  • Proficiency in using CRM software and Microsoft Office Suite (Word, Excel).
  • Ability to work independently as well as part of a team.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.