Frontline Support Team Member

6 days ago


Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time

Why Join Us?

At NMC Royal Hospital, we strive to create a supportive and inclusive work environment that promotes healthy relationships between patients, families, and staff. As a Frontline Support Team Member, you will have the opportunity to make a meaningful impact on the lives of our patients and their families. You will work closely with a dedicated team of healthcare professionals who share your passion for delivering exceptional patient care and experiences.

Your Key Responsibilities:

  • Deliver exceptional patient care and support through phone calls, emails, or other forms of communication.
  • Manage patient interactions, including scheduling appointments, managing waitlists, and communicating with patients regarding their care.
  • Collaborate with healthcare teams to ensure seamless patient care and support.
  • Develop and implement strategies to improve customer satisfaction and reduce complaints.

What We Look For:

We seek candidates who possess excellent communication skills, a patient-centric approach, and the ability to multitask in a fast-paced environment. Previous experience as a contact centre agent in a patient-focused setting is required.



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