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Technical Asset and Configuration Manager

2 months ago

Dubai, Dubai, United Arab Emirates Michael Page Full time
About the Role

We are seeking a highly skilled Technical Asset and Configuration Manager to join our team at Michael Page. As a key member of our organization, you will be responsible for ensuring the accuracy and integrity of our Asset and Configuration Management services.

Key Responsibilities
  • Communication and Awareness

Develop and implement strategies to promote and raise awareness of Asset and Configuration Management services across the organization.

Service Improvement

Support critical components essential for the continuous improvement of Asset and Configuration Management services, leveraging industry-based knowledge of people, processes, and technology.

Data Management

Prepare data uploads to ensure accurate capture of all changes within the ServiceNow platform.

IT Asset Support

Provide IT asset information and support to various departments within the organization as required.

CMDB Enrichment

Ensure continuous enrichment of the Configuration Management Database (CMDB) through ongoing discovery and integrations.

CMDB Analysis

Analyze CMDB data to identify anomalies and errors, driving process improvements and collaborating with configuration item (CI) owners to define remediation plans.

CMDB Quality Reports

Define CMDB data quality reports to ensure accuracy and timeliness, while maintaining the CMDB Data Model.

Accountability

Assume overall accountability for the quality, integrity, and security of Asset and Configuration Management repositories.

Requirements
  • Education

Bachelor's degree preferably in Information Technology, with relevant and up to date ServiceNow certifications.

Experience

Minimum of 3-5 years of proven experience in IT Asset & Configuration Management with at least 3 years' experience in ServiceNow, including reporting and analytics on the platform.

Skills

Practical experience with implementing and managing the Common Service Data Model (CSDM).

IT Operations Management

Experience with IT Operations Management (ITOM) and related products.

Communication

Excellent communication skills with a high attention to detail.

What We Offer
  • Competitive Salary

Competitive, tax-free salary.

Opportunities for Growth

Significant opportunity for exposure across multiple subsidiaries of the entity.