Performance Reporting Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates XAD Technologies Full time
About the Role

XAD Technologies is seeking a highly skilled Performance Reporting Specialist to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of performance management systems, ensuring maximum efficiency and effectiveness in our processes.

Key Responsibilities
  • Lead Performance Management Initiatives: Develop and implement performance management systems, including data visualization and automation of KPI reports, to increase efficiency and reduce man-hours.
  • Integrate Information Systems: Proactively involve in the integration of different information systems to develop performance management KPIs/scorecards that highlight performance deficiencies on micro and macro levels.
  • Evaluate Business Performance: Evaluate current business performance management processes, highlight inefficiencies, and recommend improvements to ensure maximum efficiency.
  • Implement Best Practices: Ensure the implementation of best performance management techniques with support of relevant reporting tools to forecast and develop performance management matrices.
  • Manage KPIs: Manage the process of identifying Key Performance Indicators (KPIs) relevant to strategic planning and predefined departmental objectives.
  • Data Modelling and Analysis: Look after areas of data modelling, performance reporting, analysis, and automation.
  • Business Needs: Work with business units to gather information to formulate and develop business needs for performance management.
  • Insights and Analysis: Prepare insights for Exco Trade review and other management meetings.
  • Performance Records: Ensure the availability of sufficient records of key performance indicators pertaining to Sales/Customer Operations/Experience & Service Fulfilment for preparing insights/analysis and highlighting strengths and weaknesses in a process coupled with action plans for improvement.
  • Performance Management System: Determine processes and methods used in performance management system; propose modifications and additional system components required.
  • Business Requirements: Identify business requirements and produce specifications to create performance management system/solution.
  • Business Performance Improvement: Design new business performance improvement KPIs with the help of operational heads using best determined methods to improve efficiency.
  • Alignment with IT and Technical Teams: Alignment of business performance reporting sources with IT and Technical teams to provide best possible information available for improvement.
  • Departmental KPIs: Ensure visibility on departmental key performance indicators based on business critical measures.
  • Performance Tracking Framework: Support management team in developing framework for performance tracking.
  • Data Mart and Backend: Build strong backend and Data Mart to provide the information & analysis needed to accurately and instantly reflect the customer experience and supporting the Customer Operations & Fulfilment Team with the required insight.
  • Sales Channels and Customer Operations: Ensure that Sales Channels Customer operations & Service management is supported with intelligent reports that help them to understand customer behaviour and profiles through automated reporting.
  • Contact Centre Staff: Focus on developing performance monitoring agent scorecards/reports of Contact Centre staff to improve their effectiveness and results.
  • Business Intelligence and Data Mining: Provide business intelligence and data mining support for the business and execute sophisticated quantitative analysis and advanced modelling that translates data into actionable insights for internal stakeholders.
  • Stakeholder Engagement: Work closely with all internal stakeholders and share insights that help to improve the performance increase efficiency and prioritize our customer experience improvement efforts.
Requirements
  • Education: Bachelors/Masters in the field of IT/CS/Telecom Engineering.
  • Experience: Atleast 08-10 Years of relevant experience.
  • Availability: Must be Available for onsite interview in UAE if required.
Benefits

Salary: 14000/ to 15000/ AED Per month

Remote Work: No



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