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Host - Hospitality Expert

2 months ago

Dubai, Dubai, United Arab Emirates Wood Ranch Full time

Job Summary

At Wood Ranch, we are seeking a skilled Host to join our team. As a Host, you will be responsible for providing exceptional guest service, ensuring a seamless dining experience for our customers.

Key Responsibilities:

  • Greeting and Seating Guests: Welcome guests in a friendly and inviting manner, ensuring a warm and welcoming atmosphere.
  • Guest Engagement: Engage with guests who call with questions, providing prompt and accurate information to ensure their satisfaction.
  • Table Management: Manage restaurant wait lists to ensure guests' expectations of the wait are met, minimizing wait times and maximizing guest satisfaction.
  • Service Standards: Maintain high service standards, ensuring that all guests receive exceptional service and a memorable dining experience.
  • Team Collaboration: Collaborate with fellow team members to ensure seamless service, maintaining a positive and supportive team environment.
  • Guest Feedback: Solicit and respond to guest feedback, using it to improve service and ensure guest satisfaction.

Requirements:

  • Experience: Minimum of 6 months of guest service and food service experience, preferably in a fast-paced restaurant environment.
  • Communication Skills: Ability to speak, read, and understand English, with excellent communication and interpersonal skills.
  • Teamwork: Demonstrated ability to interact with guests and fellow team members in a friendly, enthusiastic, and outgoing manner.
  • Problem-Solving: Ability to effectively problem-solve and analyze information, making sound decisions to ensure guest satisfaction.
  • Physical Demands: Ability to lift up to 20 pounds, stand for extended periods, and continuously use hands and arms, with continuous bending, reaching, and twisting.