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Branch Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Lemonade UAE Full time
About the Role

We are seeking a highly motivated and experienced Branch Manager to lead one of our vibrant locations at Lemonade UAE. As a key member of our team, you will be responsible for ensuring that every guest has an unforgettable experience at our indoor kids play area.

Key Responsibilities
  1. Operational Excellence
    • Manage the daily operations of the play area, ensuring a clean, safe, and fun environment for kids to play freely and parents to relax.
    • Implement strategies to increase visitor numbers and maximize revenue.
  2. Team Leadership
    • Recruit, train, and inspire a team of enthusiastic staff who share your passion for creating joyful experiences.
    • Foster a positive, collaborative work culture where every team member feels supported and motivated.
  3. Customer Delight
    • Deliver outstanding customer service, ensuring every child and parent has a fantastic time at our play area.
    • Organize and oversee events, activities, and parties that keep families coming back for more.
  4. Business Growth
    • Drive the success of your branch by implementing strategies to increase visitor numbers and maximize revenue.
    • Collaborate with the head office on marketing initiatives that promote your branch and attract new customers.
  5. Safety and Compliance
    • Ensure all safety protocols are strictly followed to maintain a secure environment for children.
    • Keep up with industry regulations and make sure your branch complies with all legal requirements.
Requirements
  1. Experience
    • Prior experience in a management role, ideally within an indoor play area.
    • Experience in a startup or growing company environment is highly desirable.
  2. Skills
    • Strong leadership abilities with a proven track record of managing and motivating teams.
    • Excellent communication skills and the ability to provide exceptional customer service.
    • A knack for problem-solving and thriving in fast-paced environments.