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Service Team Lead

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Otis Elevator Co. Full time

Otis Elevator Co. is committed to delivering exceptional service to our customers, and we're looking for a talented Field Service Manager to lead our team.

In this role, you'll oversee service field operations within an assigned geographical area, ensuring that all service/maintenance operations adhere to Otis defined procedures. You'll also act as the second level of technical support, providing guidance and support to junior colleagues.

A key aspect of this role is conducting safety audits at client sites to ensure compliance with OTIS safe working procedures and WWJSSS requirements. You'll also evaluate performance metrics to devise corrective actions aimed at improving team performance.

Key Responsibilities:

  • Oversee service field operations within an assigned geographical area.
  • Act as the second level of technical support and provide guidance to junior colleagues.
  • Conduct safety audits at client sites to ensure compliance with OTIS safe working procedures and WWJSSS requirements.
  • Evaluate performance metrics to devise corrective actions aimed at improving team performance.
  • Maintain close relationships with employees and customers to maximize customer satisfaction.
  • Support junior colleagues with service/maintenance operations.
  • Conduct formal and informal trainings to develop team skills.
  • Prepare and maintain records for dispatching equipment and transitional construction works.