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Network Infrastructure Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Big Data Technology Solutions Full time

At Big Data Technology Solutions, we're seeking a highly skilled Network Infrastructure Specialist to join our team.

About the Role:

We're looking for an experienced professional with 5-7 years of experience in the field. You'll be responsible for performing 12X7 monitoring, incident response, isolation, L1 troubleshooting, and SOP-based troubleshooting.

You'll proactively monitor Client IT infrastructure, maintaining, automating, and tuning monitoring and reporting platforms. Timely responding to all alerts, incidents, and outages, you'll perform necessary isolation and L1 troubleshooting.

Categorizing issues and escalating to the appropriate team when necessary, you'll generate and analyze performance reports for various systems. Highlighting trends and anomalies, you'll assist higher-tier engineers in performing preventive measures.

Key Responsibilities:

  • Perform 12X7 monitoring, incident response, isolation, L1 troubleshooting, and SOP-based troubleshooting
  • Proactively monitor Client IT infrastructure and maintain, automate, and tune monitoring and reporting platforms
  • Timely respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting
  • Categorize issues and escalate to the appropriate team when necessary
  • Generate and analyze performance reports for various systems

Requirements:

Thorough understanding and experience in key network monitoring and logging protocols, including SNMP, NetFlow, Syslog, WMI. Solid understanding of enterprise infrastructure and services.

Experience in troubleshooting Network, LAN/WAN technologies, VMware, Wintel, Azure, and cloud technologies. Solid understanding of network and server operating systems, including Windows, Linux, Cisco IOS, NX-OS.

Thorough understanding and experience in wireless platforms, preferably in Cisco and Meraki. Solid understanding of OSI and TCP/IP layers. Strong analytical and troubleshooting skills.

Experience in working within ITIL or similar ITSM frameworks. Good understanding of virtualization and cloud technologies.