Network Infrastructure Specialist

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time
Role Overview

Sundus is seeking an experienced Network Operations Engineer to join its IT operations team. As a key member of the NOC team, you will be responsible for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the network and systems.


Key Responsibilities
  • Monitoring and Incident Detection:
    • Continuously monitor network, systems, and applications using various monitoring tools.
    • Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
    • Escalate issues to L2 or L3 engineers as necessary, following established protocols.
  • Initial Troubleshooting:
    • Perform basic troubleshooting on network and system issues, including connectivity problems, hardware failures, and application errors.
    • Use remote tools to access and troubleshoot network devices, servers, and workstations.
    • Document all incidents, troubleshooting steps, and resolutions in the incident management system.
  • Incident Management:
    • Categorize and prioritize incidents based on severity and impact.
    • Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
    • Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.
  • Network and System Maintenance:
    • Assist in routine network and system maintenance tasks, including applying patches, updates, and configuration changes.
    • Support in performing health checks on network devices, servers, and critical applications to ensure optimal performance.
  • Documentation and Reporting:
    • Maintain accurate and up-to-date documentation of the network topology, configurations, and standard operating procedures (SOPs).
    • Generate daily, weekly, and monthly reports on network performance, incidents, and other key metrics.
  • Collaboration and Communication:
    • Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve complex issues and improve network reliability.
    • Participate in team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement initiatives.
  • Shift Work and On-Call Support:
    • Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.
    • Participate in on-call rotations to ensure coverage during off-hours and weekends.


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