Dental Service Representative

6 days ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
About the Role

We are seeking a highly skilled and customer-focused Dental Service Representative to join our team at American Hospital Dubai mea. As a key member of our dental practice, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Respond to Patient Calls: Respond to incoming calls from patients, dental offices, or other stakeholders in a timely and professional manner.
  • Coordinate Appointments: Coordinate with dental staff to schedule and reschedule patient appointments using our appointment management system.
  • Remind Patients of Appointments: Remind patients of their upcoming appointments and confirm their attendance to reduce no-show rates.
  • Update Patient Records: Update and maintain patient records in our database, including personal information, medical history, and insurance details.
  • Adhere to Communication Protocols: Adhere to established communication protocols and guidelines when handling patient calls and sensitive information.
  • Respond to Patient Inquiries: Respond to patient inquiries about dental services, insurance coverage, pricing, and general practice information with knowledge and empathy.
  • Resolve Patient Concerns: Resolve patient concerns and complaints in a professional manner, ensuring a positive outcome for both the patient and the dental practice.
  • Assist with Billing and Financial Arrangements: Assist patients with billing-related questions, payment options, and financial arrangements.
  • Inform Patients about Additional Services: Inform patients about additional dental services or treatments available at our practice, promoting a higher level of dental care and oral health.
  • Educate Patients about Oral Health: Educate patients about the benefits and importance of maintaining good oral health and the various dental procedures available.
  • Initiate Outbound Calls: Initiate outbound calls to existing and potential patients to schedule dental appointments.
  • Meet Performance Metrics: Strive to meet or exceed call center performance metrics, such as call volume, average call handling time, and customer satisfaction.
  • Participate in Training Sessions: Participate in training sessions and workshops to improve customer service skills and product knowledge.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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