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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Hospital Dubai mea. As a key member of our dental practice, you will play a vital role in ensuring exceptional patient experiences and efficient appointment management.
Key Responsibilities- Respond to Patient Calls: Answer incoming calls from patients, dental offices, and other stakeholders in a timely and professional manner, adhering to established communication protocols and guidelines.
- Coordinate Appointments: Utilize our appointment management system to efficiently schedule and reschedule patient appointments, ensuring optimal utilization of our dental practice's schedule.
- Patient Engagement: Remind patients of upcoming appointments, confirm attendance, and reduce no-show rates through proactive communication.
- Update Patient Records: Accurately maintain patient records, including personal information, medical history, and insurance details, in our database.
- Resolve Patient Concerns: Address patient inquiries, concerns, and complaints in a professional and empathetic manner, ensuring a positive outcome for both the patient and our dental practice.
- Assist with Billing and Financial Arrangements: Provide support with billing-related questions, payment options, and financial arrangements, ensuring seamless patient experiences.
- Promote Additional Services: Inform patients about available dental services and treatments, promoting a higher level of dental care and oral health.
- Conduct Recall Campaigns: Educate patients about the benefits of regular check-ups and treatments, and re-engage patients due for appointments or treatments.
- Meet Performance Metrics: Strive to meet or exceed call center performance metrics, including call volume, average call handling time, and customer satisfaction.
- Participate in Training: Engage in training sessions and workshops to enhance customer service skills and product knowledge.
As a valued member of our team, you will enjoy a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that prioritizes patient satisfaction and employee well-being.
