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Data Center Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Amazon Full time
About the Role

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations and drive vision to take AWS Data Center Operations to the next level.

We are looking for a Data Center Operations Manager with experiences in people leadership, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. As the Data Center Operations Manager, you will lead a team of data center technicians and manage one or more physical sites within an AWS region. This role is responsible for building and managing a team of 7x24 operations to provide overall datacenter support in server and network equipment. The successful candidate is expected as a fast learner or act as the subject matter expert across all aspects in data center operations.

Key Responsibilities
  1. Hire, Develop, and Manage a Team of Data Center Technicians
  2. Lead and Supervise the Team to Maintain and Troubleshoot Systems, Hardware, and Network Devices
  3. Ensure Effective and Efficient Management of Data Center Operations
  4. Inspire and Guide Improvement in Team Process, Technology Innovation, and Automation
  5. Ensure All Operational KPIs and Metrics Are Being Measured and Met
  6. Manage Outage by Severity Level and Act as the Call Leader
  7. Strive for Quality and Quantity of Services Being Provided
Requirements
  1. 5+ Years of People Management Experience
  2. 5+ Years of Experience in Managing an IT Environment
  3. In-Depth Knowledge and Experience of Change, Problem, and Incident Management
  4. Demonstrated Communication Skill in Presentation, Open Discussion, Team Coaching
  5. Fluent Verbal and Written Communication in English
  6. Understanding in Financial Budgeting, Capex, and Opex Concepts
Preferred Qualifications
  1. Cumulative Experience in Data Center Operations or Similar Roles in a Mission-Critical Environment
  2. Cumulative Experience with Information Technology Infrastructure Domains
  3. Project Management Skill
  4. Capacity Planning and Budgetary Experience
  5. Experience in Safety and Security Measures
  6. ITIL Foundation, PMP, Lean, Six Sigma, and/or Risk-Related Certifications
  7. Linux Certification and/or Administration Experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.