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Commercial Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Richemont Full time

Job Overview

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The Commercial Operations Manager is a key role within the Retail team, responsible for driving commercial excellence and client experience across the network.

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Main Responsibilities

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  • Develop and implement action plans to enhance commercial performance and client engagement in boutiques.\
  • Collaborate with the CRM & E-Commerce Manager to analyze client data and identify opportunities for growth.\
  • Support boutique teams in accessing and utilizing the Clienteling app to improve client interactions.\
  • Monitor client data capture and accuracy, ensuring seamless client experiences.\
  • Deduplicate client accounts and reassign ambassadors as needed.\
  • Tailor boutique activation catalogues and gift tracking follow-ups to drive ROI results.\
  • Liaise with marketing teams on gifting occasions and events to align with brand strategy.\
  • Supervise boutique operations, ensuring adherence to Maison standards and procedures.\
  • Organize training sessions for retail staff to maintain exceptional client service.\
  • Implement innovative solutions to push boundaries and offer unforgettable client experiences.\
  • Manage daily retail operations, adhering to Maison procedures and policies.\
  • Utilize excellent analytical skills to inform business decisions and drive success.\
  • Cultivate strong relationships with boutique teams and stakeholders to ensure operational excellence.\
  • Maintain attention to detail and handle multiple tasks simultaneously, prioritizing efficiency and productivity.\
  • Fluently communicate in English and Arabic, both written and spoken.\
  • Foster a self-sufficient environment, leveraging resourcefulness and initiative to achieve goals.\
  • Evaluate progress regularly, making adjustments as necessary to maintain high standards.\
  • Sustain an entrepreneurial mindset, embracing challenges and driving innovation within the Retail team.\

Requirements and Qualifications

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  • Strong analytical and online skills, with expertise in data analysis and interpretation.\
  • Exceptional interpersonal, writing, and presentation skills, with ability to engage diverse audiences.\
  • Proven ability to work independently, taking initiative and managing priorities effectively.\
  • Excellent communication skills, with fluency in English and Arabic (written and spoken).\
  • Ambitious and driven individual with a passion for delivering exceptional client experiences and commercial results.\
  • Able to thrive in a fast-paced environment, adapting quickly to changing circumstances.\
  • Possesses a strong understanding of retail operations, client engagement strategies, and sales techniques.\
  • Skilled in organizational management, time management, and conflict resolution.\

About Richemont

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Richemont is a leading luxury goods company, committed to excellence in craftsmanship, innovation, and customer satisfaction.

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We value our employees' unique perspectives and skills, fostering an inclusive and dynamic work environment that inspires creativity and collaboration.

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Richemont Values

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We are dedicated to:

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  • Providing exceptional client experiences through personalized services and tailored solutions.\
  • Promoting innovation and entrepreneurship, empowering employees to drive positive change.\
  • Fostering a culture of inclusivity, respect, and open communication among all employees.\
  • Embracing sustainability and social responsibility, striving for minimal environmental impact.\

Benefits and Opportunities

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We offer a competitive compensation package, including bonuses, benefits, and opportunities for professional growth and development.

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Our comprehensive benefits include:

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  • Health insurance and wellness programs.\
  • Retirement savings plans and pension schemes.\
  • Generous paid time off and vacation allowances.\
  • Access to employee assistance programs and mental health resources.\

Career Development and Growth

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We invest in our employees' careers, providing training, mentorship, and opportunities for advancement within the company.

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Our career development program includes:

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  • Mentorship and coaching from experienced professionals.\
  • Training and development workshops, conferences, and seminars.\
  • Networking opportunities with industry leaders and peers.\
  • Performance-based promotions and career progression.\

Join Our Team