Commercial Operations Manager

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Property Finder was created with a vision to provide a seamless experience to people in their real estate journey. Over the last decade, the platform has evolved as a go-to marketplace for real estate brokerages, developers and house hunters to make informed decisions on all things real estate.

Company Profile

Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey.

The company is one of the largest technology start-ups in the region and is on a journey to becoming a Unicorn. We are aspiring to create a lighthouse technology company that will have a lasting impact in the entire tech ecosystem in our geography.

We encourage our people to move fast, be bold and offer them countless ways to make an impact in a fast-growing organization. Our goal is to ensure that our people find their time at Property Finder a rewarding investment where the company's growth also means personal growth.

Property Finder generates most of its revenues through B2B sales of subscriptions, building on a resilient model of recurrent revenues.

Core Solutions

Property Finder offers a host of solutions for the customers and end users:

At our core, we offer the most comprehensive real estate listing database to people in the region and aspire to improve everyone's property journey with technology.

We then match the property seekers with real estate professionals (our clients) effectively operating a marketplace adding value to both sides of the journey. We also offer value-added products to our clients like a real estate CRM platform among others.

Thanks to our wide market coverage and leading position, Property Finder has the best real estate data in the region. This data is opening new avenues for the company now, for example we are publishing the official Real Estate index (Mo'Asher) for Dubai, in partnership with the government. We have many exciting growth avenues ahead of us. The next few years will definitely be an exciting rocketship journey for us at Property Finder.

The Position

Position Title: Commercial Operations Manager

Reports To: Director of Commercial Strategy & Operations

Job code: Manager

Position Summary

As the Commercial Operations Manager at Property Finder, you will be crucial in leading Commercial Operations for International Markets to enhance our sales operations' efficiency and effectiveness. You will be responsible for developing, implementing, and managing sales processes, reporting, and analytics to drive revenue growth and support our sales team. This role requires a deep understanding of sales and revenue operations, strong Salesforce expertise, and the ability to collaborate effectively with cross-functional teams and present key data points and insights at the executive level.

This person will have at least 7 years of experience in sales/commercial operations. The role will be responsible for managing all critical processes related to sales like target setting, commission strategy, and CRM management. The role will work closely with Country Managing Directors and PF Leadership team to define commercial plans across different markets.

Key Responsibilities

Sales Process Optimisation:

1. Collaborate with sales teams to streamline and optimize sales processes, from lead generation to deal closure, leveraging Salesforce automation and workflows and providing all key insights to foster faster deal closing time and revenue growth.
2. Reporting, Analytics & Actionable Insights: Develop and maintain a suite of reports and dashboards in Salesforce (Analytics Studio) to provide actionable insights to the sales and executive teams. Monitor key performance metrics and trends to support data-driven decision-making. Provide key insights to Country Managers and Sales leadership with weekly, monthly and quarterly cadence to help identify potential growth opportunities and possible risks.
3. Analyze to understand commercial opportunities by looking at client segmentation and detailed performance measures across countries to help identify improvement areas within our operations;

Team Growth:

1. You will be responsible for all aspects of managing and fostering growth in your team and ensuring constant progression in terms of development and delivering impactful milestones/OKRs.

Commercial Processes and Performance Measure

1. Understand current state of sales productivity, establish metrics to drive sales enablement and make recommendations to increase efficiency across commercial teams;
2. Drive process improvement across the commercial function to align with best practices and organizational standards (including but not exclusive to sales targets, performance reporting, commission scheme, compensation structure and sales forecasting);
3. Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce. Implement data enrichment strategies as needed.
4. Cross-functional Collaboration: Work closely with Sales, Marketing, Finance, and other departments to ensure alignment and collaboration on key commercial operations initiatives.
5. Training and User Support: Provide training and support to sales and operations teams to maximize their use of Salesforce. Address user queries and troubleshoot issues as they arise.

Technology Integration and Driving Efficiency:

1. Evaluate and recommend technology solutions that complement Salesforce to enhance commercial operations and sales efficiency. Identify key tools that can improve the sales journey and be able to present business cases at ELT level for consideration.

The Person

Desired Qualifications

1. Bachelor's degree in Business, Finance, or a related field.
2. Proven experience (7+ years) in a Sales or Revenue Operations role, preferably in a tech-related company.
3. Consultancy background preferred. Deep expertise in Salesforce reporting. Strong analytical and problem-solving skills.
4. Excellent communication and collaboration skills. Experience with data management and CRM best practices. Salesforce certification is a plus.

Other Capabilities

1. Strong analytical skills, critical thinking, and problem-solving
2. Fluent in English both spoken and written – additional languages are a plus
3. Creative thinker
4. Curious, proactive, practical and solution-oriented with "Get it done" attitude
5. Excellent communication and presentation skills
6. Ability to contribute both independently and as part of a team
7. Attentive to detail and committed to data integrity
8. Ability to work in a fast-paced environment

Property Finder Principles

1. Move fast and make things
2. Data beats opinions
3. Don't confuse motion with progress
4. Failure is success if we learn from it
5. People over pixels

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organization.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company's growth also means personal growth.

Overall it is a place for you to be your best self.

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