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Guest Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time

Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Novotel Bogor Golf Resort & Convention Center. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for ensuring that they have a memorable and enjoyable stay with us.

Key Responsibilities

  • Guest Welcome and Check-in
    • Welcoming guests and checking them in efficiently and professionally
    • Providing guests with information about the hotel and its facilities
  • Guest Service and Support
    • Responding to guest requests and resolving any issues that may arise
    • Providing exceptional service and ensuring that guests have a memorable experience
  • Sales and Upselling
    • Promoting hotel facilities and services to guests
    • Upselling and cross-selling to increase revenue

Requirements

  • Service Focus
    • A service-focused personality is essential for this role
  • Technical Skills
    • Previous experience working with Opera or a related system is an asset
  • Language Skills
    • Fluency in English and Arabic is required; additional languages are a plus
  • Education and Experience
    • A bachelor's degree or diploma/certification is required
    • Previous experience in a 5-star hotel or relevant experience in the hospitality industry is a must

What We Offer

  • Employee Benefits
    • An employee benefit card offering discounted rates at Accor worldwide
  • Learning and Development
    • Learning programs through our Academies
  • Opportunities for Growth
    • Opportunities to develop your talent and grow within your property and across the world
  • Corporate Social Responsibility
    • The ability to make a difference through our Corporate Social Responsibility activities