Dining Room Attendant

7 days ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels And Resorts Full time
Job Description

We are seeking a highly skilled and experienced Dining Room Attendant to join our team at Four Seasons Hotels And Resorts. As a key member of our culinary staff, you will be responsible for providing exceptional service to our guests in a fast-paced and demanding environment.

Key Responsibilities
  • Assist with Food and Beverage Service: Assist with the serving of food, set-up and clearing of china, glass, and silver from service as well as attend to guest needs and requests.
  • Expertly Serve Guests: Provide an expertly served dining experience conforming by clearing and resetting tables according to standards.
What You Bring
  • Excellent Communication Skills: Excellent communication and organizational skills.
  • Ability to Work Efficiently: Ability to work efficiently and effectively in a fast-paced demanding environment.
  • Previous Experience: Previous experience in a similar role within 5* luxury hotel/brand standalone restaurant.
  • Positive Attitude: Positive attitude and eagerness to learn.
Required Skills and Qualifications
  1. Customer Service Skills
    • Friendly and Approachable: Greeting guests warmly, answering questions, and ensuring they feel welcomed and valued.
    • Problem-Solving: Addressing guest concerns or complaints effectively, ensuring satisfaction, and resolving issues professionally.
    • Guest Engagement: Creating a positive dining experience by interacting with guests in a friendly and attentive manner.
  2. Menu Knowledge
    • Detailed Knowledge: Understanding the restaurant's menu, including ingredients, preparation methods, and special dietary options, to answer questions and make recommendations.
    • Promoting Specials: Being able to explain daily specials, promotions, and recommended pairings (such as wine or side dishes).
    • Handling Allergies/Preferences: Recognizing and accommodating dietary restrictions and food allergies in a timely and knowledgeable way.
  3. Order Taking and Accuracy
    • Accurate Order Taking: Taking food and drink orders from guests and ensuring accuracy when relaying these to the kitchen.
    • Attention to Detail: Noting specific guest preferences, such as how they want their steak cooked or special modifications to their order.
    • Double-Checking: Confirming orders with guests before sending them to the kitchen to ensure all details are correct.
  4. Time Management and Multitasking
    • Managing Multiple Tables: Serving multiple tables at once, ensuring each guest is attended to without neglecting others.
    • Efficiency: Balancing food delivery, refills, and guest requests in a timely manner while prioritizing tasks based on urgency.
  5. Food and Beverage Service
    • Serving with Precision: Delivering food and drinks to the correct table in an organized and efficient manner.
    • Upselling: Suggesting additional items such as appetizers, desserts, or drinks to increase sales and enhance the guest experience.
    • Proper Presentation: Ensuring that food and drinks are presented neatly and attractively.
  6. Physical Stamina and Dexterity
    • Standing for Long Periods: Being able to stand, walk, and carry trays of food or drinks throughout the shift.
    • Carrying Heavy Trays or Plates: Safely carrying multiple items at once, including heavy trays or large plates of food.
    • Quick Reflexes: Responding quickly to customer needs and handling any accidents or spills promptly.
  7. Teamwork
    • Collaborating with Colleagues: Working together with other servers, kitchen staff, and management to ensure smooth operations during service.
    • Assisting Other Servers: Helping colleagues during busy times, whether it's refilling drinks, running food, or handling extra guest requests.


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