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Colleague Services Manager

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Job Summary

Mandarin Oriental Hotel Group Limited is seeking a highly skilled Colleague Services Executive to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of colleague housing, ensuring a safe, comfortable, and enjoyable living experience for our colleagues.

Key Responsibilities
  • Operational Management
    • Assist the People & Culture Manager in overseeing the day-to-day operations of colleague housing and services.
    • Perform daily inspections of common areas to ensure they meet standards for comfort, cleanliness, and safety.
  • Compliance and Safety
    • Ensure compliance with housing safety policies and Dubai municipality regulations at all times.
    • Perform scheduled safety inspections of the building's fire-fighting system.
  • Colleague Support
    • Act as the primary point of contact for colleagues residing in housing.
    • Handle colleague requests, address concerns, and resolve reported issues in a timely manner.
  • Facilities Management
    • Work closely with the building's facilities management team to ensure repairs or improvements are carried out efficiently and promptly.
  • Reporting and Documentation
    • Communicate health or safety hazards to the building Facility Management team and report/update the People and Culture Manager as necessary.
    • Supervise the onboarding and offboarding process for new and departing colleagues.
    • Conduct housing site inductions for new colleagues.
    • Perform regular apartment safety and hygiene inspections to ensure quality standards are met.
    • Ensure proper documentation of housing-related records, including colleague files and inspection/maintenance records.
  • Financial Management
    • Assist with budgeting of housing expenses, including maintenance, utilities, furniture, fixtures, and equipment.
    • Monitor expenses, manage inventory, and order supplies as necessary.
  • Vendor Management
    • Meet with vendors or service suppliers to explore ways to continuously improve services.
  • Policies and Procedures
    • Assist the People & Culture Manager in preparing and/or updating/revising all housing-related policies, SOPs, forms, and processes.
  • Engagement and Communication
    • Assist with all People & Culture engagement-related activities and initiatives.
Requirements
  • Education
    • High school diploma or equivalent.
  • Experience
    • 2-3 years' operational experience in the hospitality industry or at least a year of supervisory experience in a colleague services role.
    • Previous experience in property management, housing administration, or a similar role, preferably within a hospitality/hotel background, with experience in the Middle East region being an advantage.
  • Skills
    • Proficient with MS Excel and PowerPoint software programs.
    • Excellent verbal and written communication skills in English.
    • Ability to understand colleague needs and maintain high-quality living conditions.
    • Strong interpersonal and communication skills, with the ability to interact effectively with colleagues, vendors, and/or suppliers.
    • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
    • Physical capability to perform manual lifting from time to time.
    • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.