Delivery Operations Specialist
2 weeks ago
**Job Summary**
We are seeking a highly organized and detail-oriented Courier Dispatcher to join our team at IIQAFGROUP. As a key member of our logistics team, you will be responsible for ensuring the efficient delivery of our services to our customers.
Key Responsibilities:
- Coordinate with our courier network to dispatch drivers and ensure timely deliveries
- Monitor and prioritize incoming orders, taking into account factors such as urgency and delivery requirements
- Maintain accurate and up-to-date records of deliveries, including tracking numbers and proof of delivery
- Communicate effectively with our couriers and customers to ensure seamless delivery experiences
- Handle customer inquiries and complaints in a professional and courteous manner
- Monitor courier performance and provide feedback to improve efficiency and customer satisfaction
- Collaborate with other departments to resolve any delivery-related issues and ensure optimal service
Requirements:
- Bachelor's degree in a related field or equivalent experience
- At least 2 years of experience in a dispatching or similar role
- Exceptional organizational and multitasking skills
- Strong attention to detail and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficient computer skills, including experience with logistics software and databases
- Ability to work under pressure and meet tight deadlines
- Flexibility to work evenings, weekends, and holidays as required
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