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Technical Operations Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Dnata Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Dnata. As an IT Support Specialist, you will be responsible for planning and ensuring the implementation of all IT help desk support related activities.

Key Responsibilities:

  1. Hardware and Software Installation: Install and configure hardware and software components to ensure usability and optimal performance.
  2. System Upgrades: Upgrade the entire system to enable compatible software on all computers, ensuring seamless integration and minimal downtime.
  3. Troubleshooting: Troubleshoot hardware and software issues, identifying and resolving problems efficiently and effectively.
  4. Record Keeping: Maintain accurate records and logs of repairs and fixes, ensuring transparency and accountability.
  5. Daily Maintenance: Perform daily maintenance of CheckIn/Gate Hardware, ensuring it is functioning correctly and efficiently.
  6. Hardware Repair: Repair or replace damaged hardware, minimizing downtime and ensuring business continuity.
  7. User Support: Provide Level 1 support to users, being the first point of contact for error reporting and resolving issues promptly.
  8. Signage Inspection: Inspect all signage displays to ensure no downtime or disruptions, maintaining a high level of service quality.
  9. Seat Management: Create, update, and maintain seat maps in Maestro, ensuring accurate and up-to-date information.

Requirements:

To be successful in this role, you will need to have excellent technical skills, strong problem-solving abilities, and excellent communication skills. You will also need to be able to work independently and as part of a team, with a strong focus on customer satisfaction and service quality.