Kitchen Onboarding Specialist

1 month ago


Dubai, Dubai, United Arab Emirates Delivery Hero SE Full time
Kitchen Onboarding Specialist

As a key member of our Delivery Hero SE team, you will be responsible for ensuring a seamless onboarding experience for our partner brands in the kitchen region. Your primary goal will be to manage all aspects of brand onboarding, from equipment installation to going live as per agreed dates.

Key Responsibilities:
  • Brand Onboarding: Manage all brands frontend onboarding in Delivery Hero Kitchens regionally, ensuring a smooth transition from equipment installation to going live.
  • Partner Management: Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading.
  • Communication: Serve as a single point of contact between Kitchen Operations and Kitchen Sales team for better communication and coordination.
  • Issue Resolution: In case of delay in move-in equipment by Partner, coordinate with the Kitchen Sales team to find a replacement.
  • Documentation: Own and update the Partner Onboarding Master Sheet, ensuring all requirements and signatures are complete and submitted to Salesforce.
  • Progress Monitoring: Monitor the progress of submission to Salesforce and rectify deficiencies in a timely manner to ensure onboarding processes are progressing as required.
  • Collaboration: Coordinate with external support teams such as POS Content, Quality, Logistics on Menu Configuration, and Partners' POS Provider in the absence of Onboarding Associate.
  • Brand Launch: Coordinate with the logistics team for the provision of Talabat Device, perform test orders, and bring the brand live in the absence of Onboarding Associate.

We are looking for a highly organized and detail-oriented individual to join our team as a Kitchen Onboarding Specialist. If you have excellent communication skills, a strong work ethic, and a passion for ensuring seamless onboarding experiences, we encourage you to apply.



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