Customer Service Representative

6 days ago


Dubai, Dubai, United Arab Emirates Dibba Mountain Park and Resort Full time
About Dibba Mountain Park and Resort

At Dibba Mountain Park and Resort, we strive to provide exceptional dining experiences for our guests. We are seeking a highly skilled Waitress to join our team and contribute to the success of our establishment.

Key Responsibilities
  1. Customer Interaction:
  • Greet and seat customers in a friendly and welcoming manner.
  • Take orders accurately and answer questions about menu items.
  • Provide recommendations based on customer preferences and dietary restrictions.
  • Ensure customer satisfaction by addressing any concerns or issues promptly.
Order Processing:
  • Enter orders into the POS system accurately.
  • Collaborate with the kitchen staff to ensure timely and accurate preparation of orders.
  • Verify the accuracy of orders before serving to customers.
Table Maintenance:
  • Set up and maintain clean and organized dining areas.
  • Clear tables efficiently and reset them for the next guests.
  • Ensure that tables are properly set with silverware, glassware, and condiments.
  • Work closely with kitchen and bar staff to coordinate order delivery.
  • Communicate effectively with team members to ensure a smooth dining experience for customers.
  • Assist colleagues during peak hours to ensure excellent service.
Upselling and Promotion:
  • Promote daily specials and upsell additional menu items to increase sales.
  • Suggest appetizers, desserts, and beverages to enhance the overall dining experience.
  • Process customer payments accurately using POS systems.
  • Handle cash and provide change to customers when necessary.


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