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Customer Service Representative

1 week ago

Dubai, Dubai, United Arab Emirates Esemarat Group Full time

We are seeking a Customer Service Representative to join our Esemarat Group team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service and address inquiries professionally.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Assist customers with pricing, discounts, and promotional offers.
  • Maintain a clean and organized checkout area.
  • Ensure pricing accuracy by scanning products correctly.
  • Reconcile cash drawer balances at the end of the shift.
  • Report any technical issues with the POS system to the supervisor.
  • Follow loss prevention and security procedures to minimize risks.
  • Assist with stock replenishment and basic store tasks when required.
  • Process cash, credit card, and digital payments securely and efficiently.
Requirements:
  • High school diploma or equivalent.
  • 1-2 years of experience as a Customer Service Representative or in retail sales (UAE experience preferred).
  • Proficiency in POS systems and cash handling.
  • Strong mathematical and problem-solving skills.
  • Excellent customer service and communication skills.
  • Professional appearance and a friendly personality.
  • Ability to work in shifts, weekends, and holidays as required.
  • Fluency in English (Arabic is a plus).
Benefits:
  • Competitive salary with performance-based incentives.
  • Health insurance and UAE labor law benefits.
  • Paid annual leave and public holidays.
  • Career growth and training opportunities.
  • Supportive and team-friendly work environment.