Oracle Fusion Property Management Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Staff Gate Full time
System Support and Maintenance

As a key member of the Staff Gate team, you will provide first-line support for the Oracle Fusion Property Management system, ensuring seamless operation and optimal performance.

Monitor system performance, conduct regular health checks, and perform routine maintenance activities to prevent issues and ensure data integrity.

Issue Resolution

Troubleshoot and resolve technical and functional issues in the Oracle Fusion Property Management system, working closely with end-users and IT staff to diagnose problems and implement solutions.

Collaborate with stakeholders to identify and address system-related issues, ensuring minimal downtime and maximum productivity.

System Enhancements and Upgrades

Assist in the implementation of system upgrades and patches, testing new features and functionalities to ensure compatibility with existing workflows.

Work with the development team to identify and prioritize system enhancements, ensuring that new features meet business requirements and user needs.

User Training and Assistance

Train new users and provide refresher courses for existing users on Oracle Fusion Property Management functionalities, ensuring that all team members are equipped to use the system effectively.

Develop user guides and documentation for system processes, making it easy for users to find the information they need.

Reporting and Analytics

Assist users in generating and interpreting reports from the system, providing insights and recommendations based on data analysis.

Work with stakeholders to identify key performance indicators (KPIs) and develop reports to track system performance and user adoption.

Stakeholder Communication

Act as a liaison between the property management teams, IT department, and Oracle support services, ensuring effective communication and collaboration.

Communicate system updates, downtimes, and enhancements to stakeholders, ensuring that everyone is informed and aligned.

Policy and Compliance Adherence

Ensure that the use of Oracle Fusion Property Management adheres to internal policies and industry regulations, maintaining data privacy and security standards.

Work with the compliance team to identify and address any policy or regulatory issues, ensuring that the system is used in accordance with established guidelines.



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