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Oracle Fusion Property Management Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Staff Gate Full time
System Support and Maintenance

We are seeking a skilled Oracle Fusion Property Management Support Specialist to join our team at Staff Gate.

The ideal candidate will provide first-line support for Oracle Fusion Property Management system issues, monitor system performance, and conduct regular health checks.

Additionally, they will perform routine maintenance activities, troubleshoot and resolve technical and functional issues, and work closely with end-users and IT staff to diagnose problems and implement solutions.

Issue Resolution

The successful candidate will be responsible for:

  • Troubleshooting and resolving technical and functional issues in the Oracle Fusion Property Management system
  • Working closely with end-users and IT staff to diagnose problems and implement solutions
System Enhancements and Upgrades

The ideal candidate will assist in the implementation of system upgrades and patches, test new features and functionalities to ensure compatibility with existing workflows, and develop user guides and documentation for system processes.

User Training and Assistance

The successful candidate will train new users and provide refresher courses for existing users on Oracle Fusion Property Management functionalities, develop user guides and documentation for system processes, and assist users in generating and interpreting reports from the system.

Reporting and Analytics

The ideal candidate will assist users in generating and interpreting reports from the system, provide insights and recommendations based on data analysis, and communicate effectively with stakeholders regarding system updates, downtimes, and enhancements.

Stakeholder Communication

The successful candidate will act as a liaison between the property management teams, IT department, and Oracle support services, communicate effectively with stakeholders regarding system updates, downtimes, and enhancements, and ensure that the use of Oracle Fusion Property Management adheres to internal policies and industry regulations.

Policy and Compliance Adherence

The ideal candidate will ensure that the use of Oracle Fusion Property Management adheres to internal policies and industry regulations, maintain data privacy and security standards, and communicate effectively with stakeholders regarding system updates, downtimes, and enhancements.