Oracle Fusion Property Management Support Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Staff Gate Full time
Job Description

System Support and Maintenance

As a key member of the Staff Gate team, you will provide first-line support for the Oracle Fusion Property Management system, ensuring seamless operation and optimal performance.

Responsibilities include:

  • Monitoring system performance and conducting regular health checks
  • Performing routine maintenance activities to prevent downtime
  • Collaborating with IT staff to diagnose and resolve technical issues

Issue Resolution

You will be responsible for troubleshooting and resolving technical and functional issues in the Oracle Fusion Property Management system, working closely with end-users and IT staff to diagnose problems and implement solutions.

Key responsibilities include:

  • Troubleshooting and resolving technical issues
  • Collaborating with end-users and IT staff to diagnose problems
  • Implementing solutions to resolve issues

System Enhancements and Upgrades

You will assist in the implementation of system upgrades and patches, ensuring seamless integration with existing workflows.

Responsibilities include:

  • Assisting in the implementation of system upgrades and patches
  • Testing new features and functionalities to ensure compatibility

User Training and Assistance

You will train new users and provide refresher courses for existing users on Oracle Fusion Property Management functionalities, developing user guides and documentation for system processes.

Key responsibilities include:

  • Training new users on Oracle Fusion Property Management functionalities
  • Providing refresher courses for existing users
  • Developing user guides and documentation

Reporting and Analytics

You will assist users in generating and interpreting reports from the system, providing insights and recommendations based on data analysis.

Responsibilities include:

  • Assisting users in generating and interpreting reports
  • Providing insights and recommendations based on data analysis

Stakeholder Communication

You will act as a liaison between the property management teams, IT department, and Oracle support services, communicating effectively with stakeholders regarding system updates, downtimes, and enhancements.

Key responsibilities include:

  • Acting as a liaison between teams
  • Communicating effectively with stakeholders

Policy and Compliance Adherence

You will ensure that the use of Oracle Fusion Property Management adheres to internal policies and industry regulations, maintaining data privacy and security standards.

Responsibilities include:

  • Ensuring adherence to internal policies and industry regulations
  • Maintaining data privacy and security standards


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