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Airport Hotel Reception Professional

1 week ago

Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time
About the Role:
We are seeking a highly motivated and customer-focused Receptionist to join our team at Dubai International Airport. As a key member of our front office team, you will be responsible for welcoming guests, managing reservations, and providing exceptional service throughout their stay with us. Your natural warmth, attention to detail, and ability to work under pressure will make you an invaluable asset to our team.

Responsibilities:
  • Greet and welcome guests, visitors, and suppliers; answer telephone calls providing a warm, timely welcome in line with our brand standards.
  • Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area.
  • Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
  • Identify corporate leads and build long-term relationships.
  • Drive online name mentions and promote customer feedback.
  • Understand online guest feedback and explore options for improvement.
  • Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area.
  • Maintain appropriate stock of supplies and reception stationery.
  • Effectively communicate with all departments on all guest requests and complaints for smooth service delivery.

Skills and Qualifications:
To succeed in this role, you must have/be:
  • A minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
  • Knowledge of Opera (PMS).
  • Arabic language speaking, writing, and reading skills.

Benefits:
We offer a competitive salary package, accommodation, transportation, medical insurance, air tickets, and hours that offer you a work-life balance. At Premier Inn, we believe in recognizing and rewarding our team members for their hard work and dedication.