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Guest Experience Leader

1 week ago

Dubai, Dubai, United Arab Emirates Siro Full time
About Siro

Siro One Za'abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance.

We are a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality.

We empower guests to unlock peak mental and physical performance, no matter who they are, or what they're striving to achieve.

Job Function

The Front Desk Operations Manager is responsible for ensuring the smooth and efficient day-to-day operations of the Front Desk under the general guidelines of the Director of Front of House and Assistant Managers.

Maintain an up-to-date knowledge of hotel operations, services, and outlets to provide the highest standard of service to Guests. Respond to guest queries in a timely manner. Supervise all Front Desk Colleagues by ensuring guests are taken care of in a professional and friendly manner with high energy and an active personality.

Key responsibilities include:

  • Ensuring hotel standards are continuously respected and met.
  • Maintaining an up-to-date knowledge of hotel operations, services, and outlets.
  • Providing the highest standard of service to Guests.
  • Responding to guest queries in a timely manner.
  • Supervising all Front Desk Colleagues.