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Banking Experience Expert

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
About the Role:
We are seeking an experienced Voice of Customer Specialist to join our team at ADIB - Abu Dhabi Islamic Bank. As a key member of our customer service team, you will play a crucial role in driving customer satisfaction and loyalty through effective analysis and implementation of customer feedback.

Key Responsibilities:
  • Analyze customer feedback from various sources, identifying trends and opportunities for improvement.
  • Develop and share comprehensive reports with management, outlining key findings and recommended actions.
  • Build strong relationships with customers, addressing their concerns and ensuring timely resolution of issues.
  • Collaborate with internal teams to implement process improvements and optimize customer experiences.
  • Stay up-to-date with industry trends and best practices in customer service and relationship management.

Qualifications:
  • Bachelor's degree required.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Fluency in English is essential.