Specialist Coffee Operations Manager
2 weeks ago
Operational Excellence
- Ensure in-store equipment is well-maintained and in good working condition.
- Evaluate food preparation and packing techniques to deliver high-quality products to customers.
- Collaborate with the operations team to identify functional gaps and drive process improvement plans.
- Develop and implement Standard Operating Procedures (SOPs) from ideation to implementation, ensuring consistent monitoring and adherence within stores.
Compliance & Safety
- Ensure all operational processes comply with health and safety regulations, including food handling and preparation standards.
- Maintain and update documentation related to quality assurance processes and compliance with industry standards.
Training & Development
- Train new and existing staff on quality control procedures, operational processes, and customer service standards.
- Support Area Managers in new launch initiatives by training team members on products.
- Implement ongoing training programs to keep staff updated on the latest industry trends, quality standards, and operational best practices.
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