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Job Summary
The Beauty Consultant will be responsible for promoting the Company and brand through effective sales and excellent customer service, by identifying customer needs and demonstrating in-depth product knowledge. To be aware of and achieve sales targets in line with Company policies and guidelines.
Key Responsibilities
- Customer Service
- Greet and serve all customers, demonstrating excellent customer service as per brand standards
- Deal effectively with customer concerns and ensure timely and effective resolution.
- Sales Performance
- Achieve sales targets in line with Company guidelines.
- Product Knowledge
- Identify customer needs by asking open-ended questions, using product knowledge to make recommendations, taking opportunities to suggest add-on sales appropriately.
- Ensure awareness and understanding of product range knowledge, and in-store promotion details, sharing the information with customers to encourage sales.
- Store Operations
- Responsible for opening, closing and operating the cash registers at the start or end of the business trading day; perform tasks including but not limited to receiving payments in all authorized modes, issuing receipts / bills against payments counting
- Ensure store opening checklists are completed in a timely manner, with responsibility for all stock availability, records of the same and timely replenishment.
- Sustainability
- Contribute and support the business in achieving the sustainability strategy.