Guest Experience Ambassador

4 days ago


Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

Join Our Team

The Grand Hyatt is seeking a talented and dedicated Guest Services Officer Telecommunications to join our team. As a key member of the Rooms Division, you will be responsible for providing exceptional service to our guests and contributing to the smooth operation of the Communications Center.

About Us

We are a world-renowned hotel chain committed to delivering outstanding hospitality experiences to our guests. Our team members are passionate about exceeding expectations and creating memorable moments for our guests.

Your Key Responsibilities

  1. Provide excellent customer service to guests via phone, email, and in-person interactions.
  2. Contribute to the efficient operation of the Communications Center by handling incoming calls, responding to guest inquiries, and resolving issues promptly.
  3. Collaborate with other departments to ensure seamless communication and resolve any conflicts that may arise.
  4. Maintain accurate records of guest interactions and communicate effectively with colleagues to ensure a positive experience for all guests.

Requirements

  • Degree or diploma in Hospitality, Tourism, or a related field.
  • Minimum 2 years' experience in hotel operations, preferably in a customer-facing role.
  • Excellent communication, interpersonal, and problem-solving skills.


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