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Customer Experience Ambassador

2 weeks ago

Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

At Rotana Hotels, we are seeking a dynamic and self-motivated individual to join our Front Office team as a Customer Experience Ambassador. In this role, you will be responsible for handling every phone call with importance, providing professional and customer-focused responses to our guests.

The key responsibilities of this position include:

  • Maintaining effective communication with all related departments to ensure smooth service delivery
  • Handling every query in a polite and courteous manner and exceeding guest expectations
  • Maintaining an up-to-date knowledge of the hotel and local services
  • Completing management's long distance call vouchers and recording them on the traffic sheet
  • Maintaining the guest wake-up call sheet and delivering calls accordingly on time and to the established standard
  • Ensuring the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Taking messages for guests and management as per the required standard

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.