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Hotel Operations Supervisor
3 months ago
As a pivotal member of our team, you will serve as a proficient hotel representative dedicated to enhancing the overall experience and satisfaction of our esteemed guests. Your primary responsibility will be to oversee the seamless coordination of all hotel operations, ensuring both guest and team member needs are met with the utmost care and professionalism. You will play a crucial role in keeping all team members informed about the latest offerings and services available at the hotel, including various room categories, pricing structures, amenities, dining options, and wellness facilities.
Key Responsibilities
- Monitor guest arrivals and ensure all requests are fulfilled efficiently.
- Manage reservations and ensure smooth operational flow.
- Provide guidance and support to team members, fostering a collaborative environment.
- Maintain up-to-date knowledge of hotel products and services.
Qualifications
- Bachelor's degree in hospitality management or a related discipline.
- Prior experience in a Front Office role within the hospitality sector.
- Excellent communication skills, both verbal and written.
- Proficient in Front Office management systems.
- Fluency in English is essential.
