Logistics Supply Chain Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates manpower middle east Full time

Job Summary:

As a Logistics Operations Specialist with Manpower Middle East, you will play a crucial role in managing customer accounts, handling high volumes of phone calls, and maintaining relationships with carriers and customers. Your exceptional communication skills, ability to adapt to change, and quality decision-making will be key to success in this position.

Key Responsibilities:

  • Customer Management: Assist in managing current customer accounts, ensuring timely resolution of issues and maintaining strong relationships.
  • Phone Handling: Handle a high volume of inbound and outbound phone calls, providing exceptional customer service and resolving queries efficiently.
  • Carrier and Customer Relationships: Maintain strong relationships with carriers and customers, ensuring smooth communication and resolving any issues that may arise.
  • Shipment Quotes and Setup: Provide accurate shipment quotes and set up shipments as required by customers, ensuring timely and efficient delivery.

Requirements:

  • Communication Skills: Possess high-quality written and verbal communication skills, with the ability to adapt to changes in the work environment.
  • Adaptability: Demonstrate the ability to adapt to changes in the work environment, with a flexible approach to problem-solving.
  • Quality Work: Produce accurate and quality work, with excellent reasoning skills and the ability to make quality decisions.

Qualifications and Experience:

  • Experience: A minimum of 5 years' experience in a similar role in the UAE, with a strong background in logistics and customer service.
  • Education: A graduate in any business or analytical background, with a strong understanding of logistics principles and practices.
  • Customer Service: Previous customer service or call center experience in a logistics firm, with a proven track record of delivering exceptional customer service.
  • Language Skills: Excellent English speaking and writing skills, with the ability to communicate effectively with customers and carriers.


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