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Housekeeping Supervisor

7 days ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time

**About Us**

Rixos Hotels pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities. Our luxurious stays offer culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities.

Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job DescriptionKey Responsibilities:
  1. Team Leadership & Management:
    • Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.
    • Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
    • Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.
  2. Operational Management:
    • Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
    • Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
    • Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.
  3. Guest Satisfaction & Quality Assurance:
    • Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
    • Handle guest requests, complaints, and feedback professionally and efficiently.
    • Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.
  4. Budget & Cost Control:
    • Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.
    • Monitor labor costs and optimize staff scheduling based on occupancy levels.
    • Identify cost-saving opportunities while maintaining service excellence.
  5. Compliance & Safety:
    • Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.
    • Implement eco-friendly and sustainable housekeeping practices in line with resort policies.
    • Train staff on emergency procedures and workplace safety measures.

Qualifications:

  1. Education: Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
  2. Experience: Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.