Hospital Customer Service Representative
1 day ago
Job Description
The role of a Hospital Customer Service Representative at NMC Royal Khalifa City is to provide exceptional customer service to patients, their families, and visitors. As the first point of contact, you will determine the nature of their inquiry and respond accordingly.
Responsibilities
- Determine the nature of patient inquiries and respond accordingly.
- Provide information to assist patients or refer them to the appropriate contact.
- Advocate for patients' rights and responsibilities, confidentiality, information, and education.
- Develop and maintain a feedback procedure for customers.
- Communicate daily with Floor Supervisors on customer interactions.
Qualifications
- A graduate in any discipline.
- Minimum 1-year experience as a receptionist in a patient-focused environment.
- Proficient in MS Office (Word, Excel, PowerPoint) and Internet Explorer.
- Exceptional interpersonal skills, maturity, and ability to communicate professionally.
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