Customer Service Representative
7 days ago
We are seeking a highly skilled and motivated individual to join our team as a Call Center & Customer Service representative. As a key member of our admissions unit, you will play a vital role in providing exceptional customer service to our students and stakeholders.
About the Role:
- Provide information related to university policies and conditions for student admission.
- Update knowledge and provide information on university specializations, fees, and other relevant details.
- Respond to inquiries regarding exams, holidays, course schedules, and other academic matters.
- Follow up on student queries and communicate with students via email or other communication channels.
- Prepare daily and monthly reports as needed and submit them to the Deputy General Register.
- Maintain accurate records of all inquiries and ensure proper documentation.
- Contact students who have dropped out and offer support and guidance.
- Conduct surveys related to university programs and services.
- Perform other duties as assigned by the General Register.
Requirements:
- Proficiency in English language, spoken and written.
- Proficiency in Arabic language, spoken and written.
- Good command of computer skills, particularly MS Office programs.
- Ability to manage confidential information.
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