Service Delivery Excellence Manager

5 days ago


Dubai, Dubai, United Arab Emirates Bulgari S.P.A. Full time
Care Service Technical Associate Manager

Role Overview:

Bulgari S.P.A. seeks an experienced leader to oversee its team of skilled technicians responsible for delivering high-quality repair services. The successful candidate will possess a unique combination of technical expertise, leadership skills, and business acumen, with a focus on driving continuous improvement initiatives.

Key Responsibilities:

  • Manage a team of technicians to execute repairs efficiently and effectively, adhering to Bulgari Care Service standards.
  • Oversee the repair order process, ensuring technical evaluations, authenticity checks, and spare parts identification are accurate.
  • Monitor and track repair status, updating relevant data in the system.
  • Collaborate with the Regional Care Service Manager to align on repair strategies, quality control measures, and team performance metrics.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Ensure high standards of quality control, performing regular checks for process efficiency.
  • Manage day-to-day operations, including performance evaluation, objective setting, and coaching.
  • Contribute to continuous improvement projects, identifying opportunities for process enhancement.
  • Foster a positive team environment, motivating and developing team members to achieve excellence.
  • Collaborate with local and global stakeholders to ensure alignment on technical standards, product repairs, and after-sales service objectives.


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