Service Excellence Manager

6 days ago


Dubai, Dubai, United Arab Emirates the ENTERTAINER Full time
Job Description

As a Customer Service Manager at The ENTERTAINER, you will be responsible for leading a high-performing customer service team. Your primary goal will be to deliver exceptional customer experiences through various channels, including call centre management, live chat, email support, and social media engagement.

You will oversee daily operations, streamline processes to enhance efficiency and responsiveness, and implement innovative tools and technologies to improve the overall customer support experience. Additionally, you will ensure adherence to service level agreements (SLAs) and quality standards, collaborating with other departments to ensure seamless customer experiences.

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